Simply browse our website, select the products you want and add them to your shopping cart. When you are ready, proceed to checkout and complete your order. Enter your shipping and payment information and confirm the order.

We accept all major credit and debit cards, PayPal as well as Klarna and other secure payment methods. Select your preferred payment method during the order process.

Orders are usually processed within 1 working day. If the order is received before 2 p.m. (Monday to Friday), we will ship it the same day. Depending on the destination, shipping can take 2-4 working days. As soon as your order has been shipped, you will receive a tracking number.

Yes, we offer international shipping. Shipping costs and times vary depending on destination. Please see our shipping policy for more information or contact us for details.

Yes, after your order has been shipped, you will receive a tracking number via email that you can use to track your package online.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the products within 14 days of receiving your order. Items must be unused, in their original packaging and in re-saleable condition.

To return an item, please contact our customer service team via email or using the contact form on our website. Include your order number and reason for return and we will walk you through the process.
Email: info@dobner-kosmetik.de

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g. incorrect or damaged item). We recommend using a trackable shipping service for returns.

Once we receive and inspect your return, we will process your refund. Refunds are usually paid within 5-7 business days, depending on your bank or payment provider.

We attach great importance to quality products. If you receive a damaged or faulty item, please contact our customer service team within 7 days of receiving your order and we will arrange a replacement or refund.

We do not currently offer direct exchanges. If you would like a different item, please return the original product and request a refund before placing a new order for the desired product.